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Privacy Policy

Last Updated: March 17, 2026

1. Introduction

This Privacy Policy explains how BITWISE d.o.o. ("we," "us," or "our") collects, uses, processes, and discloses information when you use the Vigicue mobile application, web application, and related services (collectively, the "Service").

Company Information:

By using Vigicue, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

We collect the following types of information to provide and improve our Service:

2.1 Device Information

2.2 Usage Data

2.3 Technical Data

Important: We do not collect personal or sensitive personal data that could lead to you being positively identified, such as your name, email address, phone number, or location data. Our Service operates without requiring user accounts or sign-in.

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Provision

3.2 Service Improvement

3.3 Legal Compliance

4. Data Sharing and Third-Party Services

We use the following third-party services to operate Vigicue:

4.1 Analytics Services

4.2 Crash Reporting

4.3 Data Provider

4.4 Subscription Management

4.5 Infrastructure Services

These third-party services may process your data on our behalf. We ensure that all third-party service providers comply with applicable data protection regulations, including GDPR where applicable.

Data Transfers: Some of our service providers (such as Google, Firebase, Sentry, RevenueCat, Cloud Run, and Neon) may store data outside the European Union. We ensure that appropriate safeguards are in place for such transfers in accordance with GDPR Article 46.

4.6 No Sale of Data

We do not sell, rent, or trade your information to third parties for their marketing purposes.

5. Data Retention

5.1 Active Users

We retain your data as long as necessary to provide the Service and fulfill the purposes described in this Privacy Policy.

5.2 App Deletion

When you delete the Vigicue app from your device:

5.3 Analytics and Crash Data

Anonymized analytics and crash data may be retained for up to 24 months for statistical analysis and service improvement purposes.

6. Your Rights Under GDPR

As a user in the European Union, you have the following rights:

6.1 Right to Access

You can request information about the data we process about you.

6.2 Right to Rectification

You can request correction of inaccurate data.

6.3 Right to Erasure ("Right to be Forgotten")

You can request deletion of your data. Please note that since we use anonymous device identifiers, we may not be able to identify your specific data without additional information from you.

6.4 Right to Restriction of Processing

You can request that we limit how we use your data.

6.5 Right to Data Portability

You can request a copy of your data in a structured, commonly used format.

6.6 Right to Object

You can object to certain types of processing, such as analytics.

6.7 Right to Withdraw Consent

You can withdraw consent at any time by deleting the app.

6.8 Right to Lodge a Complaint

You can file a complaint with your national data protection authority. For Slovenia, visit: https://www.ip-rs.si/

To exercise your rights, contact us at support@vigicue.com. We will respond to your request within 30 days as required by GDPR.

7. Children's Privacy

Vigicue is intended for users aged 13 and older. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal data from a child under 13 without parental consent, we will take steps to delete such information.

If you believe we have collected information from a child under 13, please contact us at support@vigicue.com.

8. Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. These measures include:

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

9. International Users

Vigicue is operated from Slovenia (European Union). If you access the Service from outside the EU, please be aware that your data may be transferred to and processed in the EU.

10. Cookies and Tracking Technologies

10.1 Mobile App

The mobile app does not use cookies but may use similar tracking technologies (such as device identifiers) for analytics and crash reporting as described in this Privacy Policy.

10.2 Website

Our website (vigicue.com) may use cookies for:

You can control cookie preferences through your browser settings.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

Your continued use of the Service after changes become effective constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

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